At Carlo Solutions Group, we believe in creating custom solutions for all of our clients. Based on your business’ unique needs, we create a custom estimate for your our recommended solutions. To best fit your budget, CSG is able to provide “starting at” estimates and costs to clients.

While we do not require long-term contracts, some services require a recommended at least 3 months in order to adequately gain enough data and traction for actionable results. Services of this type include: SEO, PPC Advertising/Display Ads, Google Ads, Social Media Advertising, and SMM.

All of our services are either standalone, one-time projects or monthly recurring services. Payment is due at time of beginning project for one-time projects. Monthly recurring charges will be set up with a payment method on file of either credit/debit or ACH payments and will be automatically charged on a monthly basis prior to work being performed. Processing fees apply.

Each of our clients will have access to our Client Portal, which allows to view and pay all invoices, upload files, view all signed documents and agreements, and more.

All payment information is securely stored and processed via Stripe and our client portal software is through CoPilot. For any specific questions on security or compliance, please email a request to info@carlosolutionsgroup.com and our team can provide necessary documentation.

Depending on the nature of the project or services, CSG will supply a proposal/contract to be signed prior, and payment form must be on file in order for work to begin. Some services may require 1-2 weeks of setup and additional information such as log-in credentials, creation of accounts, intake forms, and more. CSG is not responsible for delays caused by client not supplying information per the specified timelines, and client is responsible for fees and balances per timelines as submitted in proposal. Any issues should be communicated to CSG immediately to ensure the smooth start to the project.

All requests for cancellation of service must be submitted at least 30 days prior to next billing date by submitting a request to info@carlosolutionsgroup.com.

Once the written request has been received, client will receive a cancellation of services document to sign. This document must be signed and submitted in order for services to be considered cancelled. Client is responsible for any outstanding balances at time of cancellation, and CSG reserves the right to charge payment form on file for any outstanding invoices.